I wish I could give 10 stars. Being a single woman can be daunting when dealing with issues related to these types of repairs. I first dealt with a big name company, lies and incredibly high pressure sales techniques. I decided to get a second opinion and called Arts. First the ladies in the office are gems! Professional, friendly, understanding and knowledgeable. What a breath of fresh air! Eric was my technician. They need to clone this young man. He arrived on time and actually had me up on the roof with him! I was sold! He pointed everything out explained everything and was probably one of the most genuine repair technicians I have ever worked with. He had my air up and running in less than an hour with a bill that was more than reasonable. I will never call another company again! Customer for life. Thank you all so much.